You will need to make a claim to Sirago (the underwriting manager) not later than 31 (thirty-one) days after being discharged from hospital after receiving treatment for COVID-19.
In order for a pay-out to be made, all necessary documentation must be submitted to Sirago within 90 (ninety) days of submitting a claim. No claims will be honoured where documentation is received outside this period.
Claims can only be assessed for payment once all of the following documents have been received:
Sirago, the underwriting manager, reserves the right to request additional information of a clinical nature. All information supplied will be treated in accordance with our data privacy policies.
In the event that Sirago deems your claim or certain claim lines to be clinically inappropriate or to fall outside of the policy terms, the whole claim or certain claim lines may be rejected. This could affect whether you receive a pay-out, or the amount that you receive.